Every product that we sell is guaranteed -- if you have problems with your order because of an error on our part (of any kind), then we assume responsibility and credit you in full against your next order. No hassles, no games.

All prices are quoted F.O.B., Bali, Indonesia and all prices are listed in US$ dollars. Charges for miscellaneous related cargo expenses, for example, trucking, documentation, fumigation, packing, quota visas, etc., are added to your invoice.

Our minimum order is US$2,000 -- that would usually be an Air Cargo or LCL Sea Cargo shipment although full 20', 40' & 40' High Cube containers are much more cost-effective for you. Examples of average dollar volumes needed to fill containers follow:

• 20' -- mixed handicrafts: 7 to $12,000.
• 20' -- terracotta only: 4 to $8,000.
• 40' & 40' HC -- mixed handicrafts: 12,000 to $35,000.
• 40' & 40' HC -- terracotta only: 8 to $15,000.

Production time for all products ranges from 5-8 weeks, depending on the products...we will be happy to advise you more specifically after we see your order.

We understand that new customers fear new suppliers and cash transactions, so before you actually begin doing business with us, we'll supply you with a list of our actual customers -- we'll ask you to take a few minutes to speak with some of them and we know that you'll feel more comfortable -- and we can start this relationship without any of the usual paranoia that goes along with a new customer buying from an overseas supplier. Really. (We prefer to deal informally and as friends).

Order processing with us is simple: just type your order up on an Excel sheet or an e-mail and we'll run it through our database, confirm pricing back to you and provide you wire transfer info so that you can make your deposit.

All purchases must be fully paid for prior to shipment out of Indonesia. You may make a 50% deposit and then pay the balance upon notification that the shipment is ready.

Wire transfers are the best form of payment. Sorry, we can't do credit cards and we avoid Letters of Credit due to the complexities of the Indonesian banking system.